Products are usually shipped from our warehouse within 1-3 business days. During times of unexpectedly high order volume and during the Holiday Season, shipping may be slightly delayed.
Pillow Company ships to addresses in the 50 United States, the U.S. Territories, and U.S. military destinations (such as APO, AE, and FPO) Shipments within the 48 contiguous states will be shipped via UPS Ground. UPS computes shipping charges by weight and distance. Once your order ships, an automated email will be sent to you with your UPS tracking number. You can track your shipment and review the expected delivery date.
Orders to U.S. military destinations (APO, AE, FPO) are shipped via United States Postal Service Priority Mail.
Pillow Company offers expedited services, such as 3-Day Select UPS and 2-Day Air UPS. Please keep in mind that our products are heavy and large, hence expedited shipment costs via UPS are often exorbitant. Expedited services and their associated costs are quoted by our Team over the phone or via email.
Please feel free to call us any time at
We want you to be completely satisfied with every purchase you make at Pillow Company. Should you ever feel dissatisfied with a pillow you ordered from us, we will exchange it, replace it or refund your money.
Please return your pillows within 30 days to receive a full refund.
We do not provide pre-paid labels for your returns, we are sorry. Shipping charges for returned items will be the responsibility of the customer. Customers must contact our service department before returning an item. Simply sending an item back will not guarantee a replacement or refund. Please call us at 1-888-513-7673 with any questions or information.
Once a returned package has been received and inspected at our warehouse, a refund will be processed and automatically applied to the credit card or original method of payment, usually within 48 hours. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit has been applied for it to post to your account.
Please send returns to:
Pillow Company - Returns
7825 E. Evans Road
Scottsdale, AZ 85260
Please include a copy of the invoice or the order number and address in the return package, so we may properly apply any refunds.