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 Frequently Asked Questions
1. Why should I purchase my organic pillows from The Pillow Company? Years of experience and skill have gone into the development of our support pillows and everything possible has been done to create cervical and spinal support that will help keep you healthy and pain-free. We use only the finest quality fillings which include hulls and seeds that are conform in size, intact in shape, and carefully cleansed. Our fabrics are beautiful to look at and chosen for their high quality regarding material and color. All our products are made in the United States and shipped only after passing strictest quality control measures.
2. Why do organic pillow fillings work better than traditional fillings? The size and shape of buckwheat hulls and millet hulls allow for a constant shifting of the material as we move during sleep while air freely passes through the organic filling. This constant ventilation of natural pillows keeps them fluffy and fresh. Traditional feather pillows tend to lose their shape
as the night progresses. Regular foam and polyester pillows keep
their
shape but cannot accommodate individual needs for support. Our buckwheat
hull and millet hull pillows will neither flatten during the night nor Organic pillows are hypo-allergenic while traditional pillows, such as feather and down pillows, have the tendency to harbor mites and other allergy causing organisms after years of use.
3. How do I sleep on my organic pillow? Organic pillows are so much easier to sleep on than traditional pillows because they keep their shape all night. You will never have to fold them over or fluff them up during the night. When you sleep on your back, simply form a little indentation with the back of your head as you lie down. The organic pillow will support your neck in its natural curvature and keep it aligned and tension free. If you prefer to sleep on your side, just pull the pillow down so it touches your shoulders and keep it flat. If you are a tummy sleeper, we recommend that you do not use any pillow at all. Buckwheat hull pillows make soothing rustling sounds
as you lie down or shift your position. Many people find these
sounds
enchanting and calming. It may take a few nights for you to get used to
your new hull pillow, given that it is firmer and quite different from
what you have used before. If the firm feel makes you hesitant at first
we encourage you to put 1-2 soft towels over your pillow for the first
few nights, and then remove them overt time. The vast majority of people
get used to the firm feeling within the first 2-3 nights. You will soon
4. How often should the filling be changed and where do I purchase the new filling material? Organic fillings do not wear out for years of use. They remain ventilated and fresh while giving continued support. The hulls will not break or collapse as they adjust to the individual contour of your neck and spine. However, they may lose part of their elasticity after some years. Should you wish to replace your pillow's filling or refluff your pillow after a few years of use, we offer loose hulls so your can restore your pillow to its original height and feel.
5. Should I remove or add any filling once I receive my new organic pillow? To adjust the amount of filling to the individual
contour of your neck and your shoulder width, we recommend that
you ask
someone to help you with the following: Lie on your side, with your
head on your new buckwheat/millet hull pillow. The area of the spinal
6. Can buckwheat hulls cause allergies? Research shows that only an extremely small amount of people have adverse reactions to buckwheat hulls or other organic fillings. Our hulls have been carefully cleaned and dusted to remove flour residue, dust particles, and other dirt remnants. Our hulls are 99% dust free. This result is achieved by running the hulls twice (as opposed to once, or in most cases not at all) through the dust ventilator. This process separates 99% of all dust particles, the remaining residue of buckwheat flower, and all foreign matter from the hulls. They are thus clean, hypo-allergenic, safe, and perfect for use as pillow fillings. Our buckwheat hulls should not cause any irritations. If you feel that an allergic reaction is linked to the use of one of our organic pillow, please contact us immediately.
7. Do I need to clean the organic filling? No, it is not necessary. Unlike synthetic pillows, natural pillows are far less prone to attract dust mites or other organisms. If you think you would feel better doing some kind of cleaning, you may place your organic pillow in the freezer overnight once every 1-2 years. Keep your eye pillows in a ziplock bag for protection and to safeguard the herbal fragrances. Keep all your protective pillow cases clean and dust-free by washing them regularly.
8. What is the difference between buckwheat hull night pillows and millet hulls pillows? Both pillows are equally firm as we sleep on them; they offer the exact same support system. The main difference lies in the feel of the pillow: Buckwheat hulls feel coarse and rustle whenever we move (something most people get used to within several nights) while millet hulls are without sound and feel smoother and a bit velvety. First-time hull pillow users often prefer millet hulls (no rustling, smoother feel). People who have owned a buckwheat hull pillow in the past and enjoyed it are encouraged to stay with the same filling. Both pillows are temperate (do not heat up in summer or cool down in winter) yet buckwheat hulls ventilate more easily given their large irregular shape (this would make a difference only for those of us who tend to perspire a lot during sleep).
9. How do I best heat or cool my Heatpacks? It is vital to keep in mind that each of us has a different sense of what feels comfortable when it comes to temperature. When you heat your heatpack in the microwave (never use a conventional oven!) make sure to touch the Heatpack's temperature every 15-20 seconds, until it feels comfortably warm on your skin. Once you feel the temperature is as warm as you like it best, make a note of the time setting so that you can re-apply the same setting every time. Buckwheat hulls take only a few seconds to warm up while rice takes 1-3 minutes (depending on the strength of your microwave). Flax seed heats up fairly quickly as well (remember, you want your eye pillow to feel warm, not hot). Using the heatpack as a cold pack is very useful when you have strained a muscle or have otherwise suffered from an injury that requires a cool application. Place the heatpack in your freezer overnight or for a few hours during the day, and then apply it directly to the affected area. Again, everyone has a different idea of what feels comfortable or unpleasant. If the cold application feels too cold at first, place cotton fabric or a thin towel between the cold pack and your skin. If you are a diabetic, please do not use Heatpacks and cold packs. As you know, the skin of diabetics is frequently sensitive and does not react favorably to changes of temperature.
10. How much is shipping and handling? Shipping charges are computed by the weight of your order, which means by the product(s) you wish to purchase. Examples of UPS shipping and handling charges for the continental USA are listed in this table. For all others (Hawaii, Alaska, or international), please click here or call us at 1-888-513-7673.
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JemRose Inc. & The Pillow Company.
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